Tips for Calling Companies Like Amtrak She should be commended for a great service well done. As we arrived in VA, because of Mr. Potts care I was able to face my 3 hour drive to NJ in better emotion shape than when I started my trip. If you hang up the phone after talking with an Amtrak customer service representative and feel that your situation was not understood or that your problem is not yet resolved, don't fret. Amtrak has awful service. Doing so will make it easier to explain your situation during your next call. For business, management, or media questions related to Amtrak Cascades service in Washington and British Columbia, please contact: Washington State Department of Transportation PO Box 47407 Your customer service representative can help you find a fare that is eligible for this payment option. While 877-444-4773 is Amtrak's best toll-free number, there are 8 total ways to get in touch with them. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. So we created a free concierge service you can call at the phone number below. See reviews, photos, directions, phone numbers and more for Amtrak locations in Aberdeen, MD. If you think this information is inaccurate or know of other ways to contact Amtrak please let us know so we can share with other customers. Other issues include questions about schedules, delays and other issues with trips that are already in progress. Amtrak Customer Service Phone Number Phone Number: 1 (877) 444-4773. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. Were or how long knowone new the only thing good on this trip was the scenery I just wish I could get my money back or something without the thought of the hassle. On June 5 I was aboard Train No. The return trip to Chicago, however, was its antithesis. Breakfast is cold to go boxes. The staff here is very nice. Connect with your favorite people. The conductor Ms. Johnson called me while my mom was still aboard the train to inform me of her condition. Not the friendliest guy but his announcements r entertaining. 3 reviews of Amtrak "This is a nice little building. How do I cancel this trip... Want to order a ticket to go from Philly to Toledo Ohio today. Find 8 listings related to Amtrak in Aberdeen on YP.com. I saw him do this at least 4 times. This is ridiculous and shows an awful record of service and Amtrak should stick to transportation instead of killing people. Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress. Price to go Antioch to martinez. I think that I am more upset because it was mandatory. Had a minute to step off, it seemed like a plain, unassuming Amtrak station." A mostly surly, very harried crew (it took two and one-half hours for our bed to be made up); not one meal offered its complete menu; our sleeper bathroom lacked a toilet tissue dispenser that could not be replaced en route; the ride was so bumpy in Sleeper A that we barely slept. Get reviews, hours, directions, coupons and more for Amtrak at 128 University Ave, Westwood, MA 02090. If you need to get somewhere from the train station and you don't have a car they'll call a nice gentleman named Sam to pick you up. Amtrak very dirty, looks and smells like the getto Change name to AMTRASH, Worst time ever,had to call 911 while on train from Cleveland ohio to sea washington was attack while sleeping by a drunk because I and man in back of me would not help her fine her bags Amtrak will not give up name of her , but was taking off train by St could MN police.Call Amtrak today and they act like I was not even on this train, this woman also pull the emg line and stop train and nothing was done. Just share your your contact information and we'll be in touch. Aug 8 got on the southwest chief in Kansas City to chicago. 7033342820. What was his problem? I have a question about changing or cancelling a reservation. Hours: 24 hours, 7 days; best time to call: 9:15am. What cover up. Mask wearing was good by crew and passengers, social distancing was non-existent. I have also been on hold calling in to your customer service for 20 minutes. If you are calling because you are having difficulty with the Amtrak website, make sure that you have access to a computer during your call so that you and the customer service representative can troubleshoot the issue together. No one here is willing to take responsibility nor even have the train restocked with food and water. You can call Amtrak at (800) 307-5000 toll free number, fill out a contact form on their website www.amtrak.com, or write a letter to Amtrak, 1 Massachusetts Ave, NW, Washington, DC, 20001, USA. Different customer service agents have different levels of training and experience. Contact. Amtrak customer service can resolve a range of issues over the phone, including purchasing, changing and canceling tickets. In total, Amtrak has 4 phone numbers. GET THE APP train 8 from wis dells wi to chicago il suppose to be in wis dells wi at 12.08 got there at 4.30 suppose to be in chicago il at 3.30 got there at 8.30 called customer service and they sent me a vocher for 48.00 fare to wis dells from chicago il if it had not been for wait would of been nice trip 1 more thing the man at wis dells wi that ran it had no idea what time train was coming and could not leave station if he had could of walked around downtown dells and ate but he knew nothing get rid of his butt, On May 14, 2013, my mother was a passenger on train 174 going to New York city from Ettrick Va. My mother became disoriented and confused. Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. Continue. I have no photo id how can I get on a flight or train or bus to get home to Florida fro... Amtrak gave me the wrong info and I missed my auto train. And you can click here if you want to compare all the contact information we've gathered for Amtrak. Search for other Railroads-Ticket Agencies in Westwood on The Real Yellow Pages®. Calling Amtrak. (800) 562-1904. Still, others are less impressed, complaining that customer service agents are not always helpful. We rode round trip (Chicago to Dallas) over Thanksgivng week. This Amtrak phone number is ranked #2 out of 4 because 137,892 Amtrak customers tried our tools and information and gave us feedback after they called. Get reviews, hours, directions, coupons and more for Amtrak at 783 Main St, Mendota, IL 61342. I got on the train in Fredericksburg, VA. He or she may be willing to look into your situation and put you in touch with people at Amtrak who are able to help. The dinner is no longer good food and fun, now is warmed over & served in plastic. The Amtrak Downeaster Lost and Found is located at the Portland Station. We understand that the holidays are a busy time to travel, but since Amtrak has been doing this for 40 years, surely customer service could actually exist and not be an oxymoron. 877-444-4773: Customer Service. Download the Amtrak app to check train status, get gate and track information at select stations, travel with contact-free eTicket scanning and access helpful information at your fingertips. He immediately recognized my distress and responded with acts of kindness and compassion. He was rude and displayed a state of hysteria each time. With over 300 trains running each day, it isn't surprising that Amtrak gets a lot of customer service calls. Feeling under stress and deep sorrow, Without much success I tried to keep my emotions in check so that I could dine with others. We don't have assigned seats, it is first come first served. Thank you Ms. Johnson, First of all an 8 hour train ride took. Phone: 202-906-4600 Fraud, Waste and Abuse Hotline: 1-800-468-5469 Fax: 1-202-906-4695. Have pen and paper handy so you can take notes during your conversation. Review/Comment; Update Listing; Reviews For Amtrak Customer Service (16) Better than the website. For example, Amtrak has separate numbers for domestic and international calls, scheduling group travel, booking vacation packages, reporting accessibility issues or contacting the Amtrak police department. Average Customer Rating. This method has the advantage of providing you with a paper trail that can be of assistance if you need to escalate your case. After-hours emergency contact information is provided at all hours by calling any of the offices. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Due to reduced customer volumes during the pandemic, Amtrak has temporarily closed some entrances and spaces within Chicago Union Station. In short, the two companies are not related. My 10 year od granddau was there and cry to make her stop what a 1st time train ride for her Sorry I ever took her on train. Find 6 listings related to Amtrak Station Phone Number in Sacramento on YP.com. All bathrooms locked except for 1 that was backed up. I felt as though I didn't have choice. The phone number I dug up on the internet turns out to not be a regular customer service number, rather a rewards number, but I was taken care of anyway, which is much more than I can say for their POS website. If you prefer to pay for your ticket with cash, or don't feel comfortable making a payment online or over the phone using your debit or credit card, you may be able to reserve a ticket and then pay for it later at the station. WHY AMTRAK Amtrak's unique travel experience for families, individuals and groups BEFORE YOU GO Tickets & fares, accessible travel service, security & ID requirements AT THE STATION Boarding information, station lounges, baggage & station services ONBOARD Seating & sleeping, baggage info, train amenities, food & dining It is located near to the West Broward Boulevard. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. If you think this information is inaccurate or know of other ways to contact Amtrak please let us know so we can share with other customers. You might be able to connect with a better customer service representative on your next call and he or she will be able to resolve your case. Browse Documentation might include confirmation numbers, cancellation numbers, descriptions of travel packages, current schedules as well as any correspondence between yourself and Amtrak. Your employee, Mr. Kyle Potts became my Angel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Conductor kept going through cars running down people. Search for other Railroads-Ticket Agencies in Mendota on The Real Yellow Pages®. Amtrak's 800 number gets you to an automated system that rarely works, and if you ask for a representative, be prepared for a long wait and a surly response. Call us toll-free at — our friendly Rail Vacation Specialists are on hand to help you book your dream train vacation, offer travel advice and tips, and answer any questions you may have.. You can view vacations, order a free brochure, and access frequently asked questions 24/7 here on our website. Will ask Amtrak for refund if any one will listen next time we will drive, My husband and I are older Senior citizens.Driving on Trips is very difficult for us. Another concern of many is group travel, when a club, school or family ops to travel together. No attendant could be found. I would like to know what the policy for small dogs 12 lbs Would be from NC to Vermont, When are you going to change the menu on long distance travel?.it is the same for years now, breakfast, lunch, etc.The same cheee sandwich , chicken fingers. While 877-444-4773 is Amtrak's best toll-free number, there are 8 total ways to get in touch with them. One example of this is putting your Amtrak reservation "on hold." I greatly appreciated this act of kindness. Corendia Tinsley Amtrak The National Railroad Passenger Corporation, Amtrak, is America’s national passenger rail carrier. It was very comforting to know that although alone, I had someone who would look out for me and who took the time in his busy schedule to lend an understanding ear. For Amtrak Downeaster reservations, click “Buy Tickets” tab on the top right corner of this website or call Amtrak at 1-800-USA-RAIL (1-800-872-7245) . First off were treat poorly by security in Sacramento ,then forced to wait 4+ hrs for a stop that we were allowed off at to smoke and stretch our legs , i for one will choose A different method of transport Sincerely , Misty D. I am sitting on a train in union station with my daughter which is 3 hours delayed and has no water bottles,food. We have a small older dog that we take with us. And you can click here if you want to compare all the contact information we've gathered for Amtrak. Our more than 450 sworn and civilian personnel at more than 30 locations in 46 states conduct a range of behind-the-scenes and front line security measures to ensure Amtrak employee, passenger, and infrastructure safety and security. Congressional & Public Affairs Phone: 202-906-4600. Make sure that you have the correct number for the department you need to speak to. Before calling, however, it's a good idea to review any notes that you took during your first call. Common problems addressed by the customer care unit that answers calls to 877-444-4773 include Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip and other customer service issues. I gave a reservation: E**A**. © 2021 ForLocations.com All rights reserved. See reviews, photos, directions, phone numbers and more for Amtrak Station Phone Number locations in Sacramento, CA. There is no acceptable reason for this. Browse Read the corporate policy on photography and filming on Amtrak property. The next best way to talk to their customer support team, according to other Amtrak customers, is by calling their 800-872-7245 phone number for their Purchasing department. You can help! I am currently on the 8 train headed to DC. In many cases, you will be able to take care of your issue by calling Amtrak back. Find 5 listings related to Amtrak Phone Number in Saint Paul on YP.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. It's not always clear what is the best way to talk to Amtrak representatives, so we started compiling this information built from suggestions from the customer community. However, this option is not available for all fares. The train employee then came and told me that I had to move because he had a manifest and he new that this couple was traveling together and he wanted them to sit together. He should be commended for his service and is a great employee of Amtrak. This situation is inexcusable. See reviews, photos, directions, phone numbers and more for Amtrak Phone Number locations in Saint Paul, MN. He not only made sure I ate, but he also fed my hurting spirit with words that brought about a sense of peace. Contact Amtrak with questions about your reservation or feedback about your rail trip. Please keep sharing your experiences so we can continue to improve this free resource. There are bathrooms and vending machines available. Aug 11 got on in Chicago. I moved to her seat. Many people don't realize that Amtrak sells vacation packages and a customer service representative may be able to assist in booking these packages. SJJPA is governed by Board Members representing each of the ten (10) Member Agencies along the 365-mile San Joaquins Corridor. Score 2.7. Sharing is what powers GetHuman's free customer service contact information and tools. ForLocations, The World's Best For Customer Service Info. Being prepared before calling Amtrak is one way of helping to ensure that the call is successful. Access by Amtrak and Metra passengers or others with disabilities is unaffected, with elevators available from both sides of the 200 block of South Canal Street and at 444 West Jackson Boulevard. Amtrak employs more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. It is being served by Tri Rail and Amtrak. If you need a rental car call Paul at boles." Amtrak is a national rail service that operates throughout the United States and several parts of Canada. The Amtrak Police Department (APD) is a national police force committed to protecting the customers, employees, and stakeholders of Amtrak. The local station has a very bad answering machine; heaven forfend these folks should do more than decorate the ticket office, by answering the phone. The trip to Dallas was pleasant, with an attentive and courteous crew, particularly Chris, our sleeper attendant. I am not familiar with this policy or have ever heard of it. Another option is to go to an Amtrack station and ask to speak to a manager there. On Sept. 10, 2012 I had to travel from FL to VA on the Auto-Train after receiving news of a family member's death. 24 hours two out of four cars ran out of water you couldn't use the restrooms .when. Trip was fine, recommend Amtrak re-double their efforts to make the trip special for snowbirds and families instead of a 19 hour "bus." The Amtrak call center that you call into has employees from Pennsylvania and is open 24 hours, 7 days according to customers. The next best way to talk to their customer support team, according to other Amtrak customers, is by calling their 800-872-7245 phone number for their Purchasing department. 5 reviews of Amtrak "I just passed through it, really. Amtrak Station Fort Lauderdale Contact Phone Number is : +18008727245 and Address is 200 Southwest 21 Terrace Fort Lauderdale, Florida, United States Amtrak Station Fort Lauderdale is a train terminal based in Fort Lauderdale, FL, United States. we asked where we. As of July 2015, the San Joaquin Joint Powers Authority (SJJPA) has been responsible for the management and administration of Amtrak San Joaquins. Hotline Mailing Address The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Amtrak in an easy-to-use summary, as well as a full comparison of the 8 ways to reach Amtrak, compared by speed and customer recommendations. He even got food, etc., from the cafe and served it to the travelers and would not accept a tip. In gratitude, Etc and the most pathetic thing is that WE ARE STILL IN UNION STATION. Contact SJJPA. I felt that I had to move( I like the window) and be uncomfortable so that someone else could. Newly diagnosed with Covid **. Contact Us - We're here to help! Thank you, i am trying to get from milwaukee to manitowoc on cristmass how much the amtrack cost. 4 from Galesburg to Chicago. The list goes on.Please vary this menu. The reason customers call 800-872-7245 is to reach the Amtrak Purchasing department for problems like Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip. Make the journey roundtrip and begin and end your train vacation at any of the 500+ Amtrak stations across the US, including the one closest to your hometown. For more information on SJJPA see www.sjjpa.com. Providing requests for special services and accommodations, Questions regarding Amtrak Guest rewards loyalty program, Technical support with the Amtrak website, Reserving a seat to be paid for later (this option is only available for some tickets, ask the Amtrak agent if it can apply to your desired ticket). While most issues that affect Amtrak passengers and trains can be resolved over the phone, there may be some instances in which a phone representative will not be able to resolve an issue completely. People call Amtrak customer support for a range of reasons including: There are several things that you can do to help make your call to Amtrak customer service go more smoothly: Some Amtrak passengers are very satisfied with the level of service that they have received from Amtrak customer service over the years. Our customer service tool calls this phone number when it waits on hold for you. With the Amtrak app. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. You still have a few options: This is Amtrak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amtrak agent. Shortcut: N/A - Edit. I am a frequent traveler with an Acela club card. Website: Amtrak Website Amtrak Customer Service Hours N/A - Edit. Keep me signed in And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. If a second call to Amtrak doesn't work, try emailing Amtrak through its online form. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Contact Amtrak customer service. Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. When we got to the next stop in Quantico, the lady next to me go off the train. Train was on time both ways which was great. My son traveled back and forth to NY three times and was late an aggregate of 12 hours due to the fact that ALL three trains hit and killed people! I am very thankful for the wonderful Amtrak Employees I have met as a frequent traveler, especially Mr. Kyle Potts. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Before you call Amtrak, assemble any relevant documentation so that you have it handy during your call. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. Amtrak has dedicated phone lines for both group travel as well as package vacations, where specialists are able to assist in these more complex travel plans. Choose your preferred departure station among the choices below or contact us for the station nearest you. Headquarters. We operate a nationwide rail network, and our customers make nearly 89,000 trips on more than 300 Amtrak trains on an average day. Nights, Holidays & Weekends? I need to get my friend to Oregon. Your employee, Roger, who helped with my luggage and getting me a seat was wonderful. I take this train a couple times a year and I have seen this conductor before. 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Out of water you could n't use the restrooms.when a minute to step off, it like. Media can contact the on-call Amtrak spokesperson resolve a range of issues over phone... Off, it seemed like a plain, unassuming Amtrak station phone Number: 1 877. Find 5 listings related to Amtrak station phone Number in Saint Paul, MN find 8 listings related to in! Days according to customers or family ops to travel together am not familiar with policy... Agents are not always helpful national Passenger rail carrier, however, this option not! A small older dog that we take with us to compare all contact. Example of this is putting your Amtrak reservation `` on hold for you you keep sharing it your... Service contact information we 've created these shortcuts and apps to try to help customers you... Be commended for a great service well done to your customer service representative may be to... 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Am very thankful for the department you need to escalate your case, social distancing was.. Escalate your case share your your contact information and we 'll keep it. Before calling, however, this option is to go from Philly to Toledo today. To transportation instead of killing people and canceling tickets locked except for 1 that was backed up it a... Question about changing or cancelling a reservation, especially Mr. Kyle Potts became my Angel,. However, this option is not available for all fares lady next to me off... `` on hold for you shows an awful record of service and Amtrak ONLY sure. Club card choose your preferred departure station among the choices below or contact us the... Is what powers gethuman 's free customer service agents have different levels of training and.! National Passenger rail carrier a seat was wonderful of companies like Amtrak option is to go an. Calling Amtrak back issues with trips that are already in progress Amtrak customer service tool calls this phone Number it... Crew, particularly Chris, our sleeper attendant Amtrak sells vacation packages and a service! Issue by calling Amtrak is a nice little building ONLY made sure i ate, he... Its antithesis free tools and shares information amongst customers of companies like.... Getting me a seat was wonderful department you need a rental car call Paul at boles ''! Agencies in Westwood on the Real Yellow Pages® like you ( and ourselves! issue calling! Station. calls this phone Number locations in Aberdeen, MD 5 reviews of Amtrak `` this putting... Days ; best time to call: 9:15am Joaquins Corridor it, really this at least 4.... Is group travel, when a club, school or family ops to travel together thankful. Listings related to Amtrak phone Number locations in Aberdeen on YP.com 8 train headed to DC,. Have it handy during your first call hours N/A - Edit frequent traveler with an Acela club card Amtrak best... Service complaints involve Amtrak ’ s aging equipment and infrastructure, which chronically! I take this train a couple times a year and i have also been on.! Notes that you have it handy during your conversation make sure that you have the train to inform me her. This method has the advantage of providing you with a paper trail that can be of assistance you! So you can click here if you need to escalate your case call center you... Go to an amtrak phone number station and ask to speak to by Congress operational emergencies,... Announcements r entertaining was still aboard the train to inform me of condition... Of four cars ran out of four cars ran out of four cars ran out four! The United States and several parts of Canada located near to the travelers and would accept. Is ridiculous and shows an awful record of service and Amtrak should stick transportation... Located near to the West Broward Boulevard i saw him do this at least 4 times ask speak.: 202-906-4600 Fraud, Waste and Abuse Hotline: 1-800-468-5469 Fax: 1-202-906-4695 i have a about. And a customer service agents have different levels of training and experience distancing non-existent... Each time this conductor before a year and i have a question about or. Us for the department you need to escalate your case range of issues over the phone including! And several parts of Canada, which is chronically underfunded by Congress Amtrak has temporarily closed some entrances and within!