Establish confidence in existing staff though meetings and one-on-one interaction. ), Developing innovative means for capturing new streams of revenue through property amenities, Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day, Responsible for positively representing and promoting the property, Sell tickets onboard for future cruises to happy guests, Become a hands on leader in the housekeeping and food service departments, Demonstrate the highest level of personalized service to guests, Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates, Overall financial oversight and support of the accounting function, Actively support the community to better serve our guests, our team members, and the greater good, Ability to deal professionally, courteously and tactfully with the public and coworkers, Capable of gathering/analyzing competitive market intelligence, Quantifiable track record of past success, Ability to read, write and communicate effectively with others, Ability to prioritize structure and complete tasks with the Company's goals and objectives, Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies, Thorough knowledge and understanding of Hotel operations and departmental interdependencies, Ability to interpret business and statistical reports, Ability to multi-task, follow through and re-prioritize well to meet deadlines, Process financial transactions and shipboard accounting, Onboard sales and shipboard re-bookings for future cruises, Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management, Minimum 5 years management experience at a full service hotel, resort or cruise ship, Strong organizational skills and effective communication skills (English), Willingness to work long days, every day, for extended periods of time, Flexible schedule and willingness to travel, US Coast Guard regulated pre-employment drug test, Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community, Promoting a positive, collaborative work environment, Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff, Represent owners of the hotel and maximize profits while minimizing liabilities, Ensuring the right people are in the right places. During that time I earned a Bachelor's Full-service Hotel General Manager Resume Examples & Samples. Bring hotel up to brand standards to save flag or re-establish hotel to operate as an independent. Reviewing plans and goals monthly and taking corrective action promptly as needed, Manages all sources of revenue to include rooms, food and beverage, and vehicle rentals, Create the hotel’s annual budget and monitor the performance of the hotel throughout the year, Minimum four (4) years full service hotel general manager experience required, Consistently deliver accurate forecasting projections for areas of responsibility and timely implement adjustments as required in staffing and other cost centers to ensure profit integrity, Demonstrate constructive owner relations by building appropriate rapport, communicating effectively, and managing expectations and requirements, Strategic thinker as it relates to business and revenue planning and development, Directing marketing and promotional efforts to always position property as a Compset leader, Experience as a Hotel GM or Asst. Indeed, the resume is your face, the one that will represent you in front of the employer candidates. Qualifications Summary: Provide accurate details about the certifications and qualifications you have completed with the institution, qualification name, and dates. Selected as Senior Leader of the Year in 2006 for contribution to overall success of property. Stabilize hotel and re-establish previous business and/or bring in new business to increase GOP. 1. Download Resume PDF Build Free Resume. Held accountable for ensuring guest and associate safety and conducting safety courses for all departments. Arranging and maintaining seasonal and special facilities for customer. Looking for cover letter ideas? Copy, fax and scanning, 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations, Must have a strong track record of driving sales including group sales and increasing revenue, Previous F&B and bar promotion/ operations experience required, Must have banquet sales and banquet operations experience, Strong preference for candidate who is familiar with the San Antonio market and has a strong track record of community involvement, Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts, Executes all aspects of the sales and marketing plans to surpass revenue goals. Hotel General Manager Resume. Oversight of all hotel operations with 8.2 million in annual room revenue. Quality Hotel - Coventry ASSISTANT HOTEL MANAGER Feb 09 - Jul 11 Having ultimate responsibility for the overall operation of the hotel. Delegates work responsibilities in order to best utilize all personnel, Reviews all significant items with the Regional Manager and other home office executives for information purposes, policy decisions, or assistance requests, Obtains current, competitive rate information on daily and weekly basis and make rate strategy accordingly, Inspects the property and implements action to ensure the safety of all staff and guests from, To render assistance to the GM during all the Hotel operations (multitasking), Translating, and keeping all the correspondence (incoming, outgoing, minutes of weekly meeting), Making appointments, interpretation (if needed) and keeping the GM's schedule, Ensure compliance of corporate procedures and standards. Improved team member satisfaction scores in all hotel operational areas by 30 percent. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations. Increased total rooms revenue by $2.7M, and food & beverage revenue by $1.1M. Responsibilities also include the hiring, training, coaching and mentoring of team members. Under this, include a brief (3-4 line) summary of your job responsibilities (optional) followed by a bulleted list of achievements. Those seeking to work as Hotel General Managers should hold a degree in hospitality management. Hotel Manager Resume Samples Writing a great Hotel Manager resume is an important step in your job search journey. Your hotel front desk resume should probably be between 1-2 pages in length. General Manager Resume Examples. Include the official title of each position, the name and location of the company or business, the dates of your employment, and at least three descriptions of your duties. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Hotel Manager Resume. Championed the full renovation of both hotels utilizing a strict $7M budget. Hotel General Manager Career Objective Statement. Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue. Experienced and skilled General Manager with expertise in hotel management, food and beverage operations, vendor relations, profit and loss management and guest services operations. General Job description: Hotel Managers are directly responsible for managing/directing the hotel and its functions, such as: quality of customer services, housekeeping, catering and accommodation. Gabriel Campbell 1 Main Street Sample Hotel General Manager Cover Letter Dear Mr. Hazelton, I'm submitting my resume for your review and consideration in response to your ad for a Hotel General Manager. General Manager (Hotel) Resume. Hotel General Manager Resume Sample Three is one of three resumes for this position that you may review or download. Consistently increased ADR year over Year during my tenure. Establish, put in place and train the staff on new systems and procedures. Increased revenues 43% from $4.3M to $6.2M through strategic planning. Start to finish group sales - from negotiation of contracts to billing of stay, Maintenance of Quality Brand Standards and exceeding inspection expectations, Analyzes operations and meets with department heads to review the operations and receive the operations and receive their suggestions, Selects and trains department heads and keeps them informed of company policies: observes their performances. Hotel General Manager Resume Sample Two is one of three resumes for this position that you may review or download. Proven record 10 years as an Hotel General Manager, with the required experience and leadership skills, looking to directed the development and execution of an hotel strategic planning – marketing & Sales initiatives, financial plans and analysis for operations excellence. This includes making outside sales calls and cold calls while maintaining relationships with current accounts, Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures, Review all departmental schedules for accuracy and staffing demands, Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information, Prepares annual budgets and weekly forecasts updates, Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff, Responsible for resolving escalated customer relations issues, Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations, Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins, Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management, Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc. Establishes programs to improve employee morale and motivation. Writing a great resume is a crucial step in your job search. Established significant training programs for each department resulting in increased guest satisfaction. Completely restructured the entire operations team, and all sales and marketing processes. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Successfully acquired and secured a KBR contract for $18.6M over three years. Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Refer also to Hotel General Manger Resume sample. Hotel General Manager Resume Sample. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Additional Service Resumes are available in our database of 2,000 sample resumes. Worked with [company name] (full service to select service) and various PMS systems, Prepare property for transition when assignment was successful and property was sold. General Manager Resume Samples: Tips, Examples & How-To Guide. Show Resume Text. Increased revenues through effective neighborhood marketing, Restructure the Executive Team to also include serving as interim Director of Operations and Director of Sales & Marketing, Responsible for budgets, timelines, staffing, training, sales and marketing, Facilitated necessary internal and external meetings, Prepared status reports to ensure project tasks and sales goals were completed accordingly, Active in annual forecasting and individual/hotel market plan development, Prepared budgets, marketing plans, and monthly financial reports, Developed significant business relationship with area's largest employer, Achieved highest ever reported occupancy during off season, Managed a full service hotel with 202 rooms, restaurant and banquet, Planned daily operations and managed staff of up to 120 employees, Consistently meet and exceed revenue targets, Managed budget, payroll and capital investments in the property, Increased overall Quality Assurance and Guest Satisfaction results, Oversee employees to ensure quality services, Researched and selected new products and inventory. Description : Manages day-to-day operations of the hotel; plans and organizes work schedules, communicates goals and objectives to managers and staff, complies with and advises staff of hotel policies, guidelines and procedures. Previous F&B … ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop, Awarded company's cost containment award in 2008&2009, Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%, Successfully oversaw four phases of renovations during six year span. - Instantly download in PDF format or share a custom link. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards. Contact Information: Name, Address, Phone, Email, LinkedIn2. Hotel Manager Resume Examples & Samples Working with Hotel General Manager on setting Annual Departmental Budget, financial plans, outsourcing contracts, annual capital, and cash flow to accurately forecast budgets and achieve required operating results Responsible for inventory levels, managing cost per room for supplies and labor Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers. This way, you can position yourself in the best way to get hired. Management And Human Resource, and Organizational. Hotel General Manager Resume Examples. Duties and Responsibilities. In this case, there are some aspects you have to pay attention when you build a perfect hotel general manager resume … Highlight Your General Manager Skills. Management of over 400 line level employees, Implemented Associate Survey increasing morale and reducing turnover by 35% in first 6 months of employment. Create a Resume in Minutes with Professional Resume Templates, Bachelor’s Degree in Hospitality Management. Developing and maintaining a team atmosphere to achieve maximum effort on behalf of all departments and employees. Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives. We’ve put together a collection of resume examples for a variety of industries and job titles with recommended skills and common certifications. Resume Length. Assist with hotel maintenance. Hotel Manager Resume Example GM or Director of Sales, A Bachelor's degree is not required but greatly preferred, Submit quarterly plans and actions for operations of the property, Develop management and staff programs to increase guest satisfaction, Encourage Essential Principles of Service through out hotel - provide internal and external guest service that goes beyond expectation, Support the RLH Mission - creating the most memorable guest experience possible, Aid department managers with procedures, service standards, goal setting and daily duties, Participate in appropriate industry related community and State organizations, Represent the hotel in public speaking forums, Show them you CAN, show them you CARE; following all essential principles in the Little Red Book, The listed items may not be the only duties performed in this position - there will be other duties as assigned, Thorough knowledge of computer systems: i.e. Dedicated hotel general manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. If you’re looking for a well-written example resume for inspiration, we have a selection of resume samples to get you started. You should be specific and state which job you are applying to.3. Guide the recruiter to the conclusion that you are the best candidate for the hotel general manager job. Report directly to the President. Skills : Photoshop, Phone Skills, Photography, Adobe Creative Suite. No need to think about design details. In overall charge of daily operations of all departments, from the laundry service all the way through to … Use this Hotel General Manager Resume as the starting point for your new job. Interviewing and hiring capable and hardworking staff. See our sample Hotel General Manager Cover Letter. As our general manager resume sample shows, your experience section should detail the responsibilities of prior jobs. All rights reserved. Re-hire all existing staff and recruit new staff to fill shortages. Find out what is the best resume for you in our Ultimate Resume Format Guide. These experienced hospitality professionals have duties like recruiting employees, managing budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing marketing strategies. Use standard letter size pages, and easy to read fronts between 11-13 in size. Therefore, building a good resume will make your impression perfect. Facilitated yield meetings to maximize ADR and profitability, including identification of group business. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. It’s actually very simple. Leadership of Executive Team: F&B, Human Resources, Engineering, Finance, Operations and Sales Directors. Established internship/mentoring program in three local high schools, allowing selected students the opportunity to experience practices of the hotel hospitality industry. Administering and enforcing hotel … Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees. Sales to potential guests both within and outside the hotel. Manage all aspects of a 406-room hotel including 120 employees and 7 department heads. Directly manage all aspects of operations for two separate hotel locations with a combined 377 guest rooms. © 2020 Job Hero Limited. Directed operations and business functions for the property with 75 rooms, 6,000 square feet of meeting space, $1 million in annual room revenues and .5 million in Food & Beverage and 35 employees. ), Actively recruiting and hiring qualified associates. Holding them accountable for results and rewarding them accordingly, Ensures all departments are profitable and maintain strong working relationships, Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses, Produce monthly financial reports and know at all times where the hotel stands against the budget, Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program, Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred, Approach all encounters with guests and team members in a friendly, service-oriented manner, Actively involved in the local community and builds strong relationships, Managing Front Office, Housekeeping, Security, and all hotel operation, Inspecting guest rooms to ensure immaculate cleanliness, Maintaining the safety and security of the guests and their property, Recruiting, hiring, training and mentoring employees to reach their highest potential and goals, Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement, Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement, Must be available at irregular hours as needed, Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality. These professionals may also be required to create and implement marketing strategies. Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce. Developed and completed multi-room renovation project within budget and allotted time. See the general manager resume sample below for more examples of how to knock your application out of the park. The next step in your journey to becoming a Restaurant Manager is to use this resume sample as a guide for crafting the perfect resume. Use our professionally created samples to craft a mighty General Manager cover letter, support your resume, and win the job. Creates and solicits new business through innovative means, Offer guests assistance whenever possible, Onboard inventory management and meeting the food and alcohol budget, Process financial transactions and manage the business office, Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc. General Manager; 2016 to present Hartford Hotel, Burbank, CA. HOTEL GENERAL MANAGER. Responsible for the highest of productivity in labor while providing excellent customer service for all guests. Take a look at the list below to help you select the best ones for your hotel manager resume: Hotel Manager Resume—Skills . Responsible for daily accounts receivables and payables. JESSE KENDALL 123 Elm Street • Orlando, FL 32817 555-555-5555 • [email protected] GENERAL MANAGER / HOTEL MANAGEMENT. Customise the CV template in A4 & US letter size to showcase your … Increased group revenue by 25% through targeted focus on core groups. Responsible for revenue management and being active and aggressive with online revenue producers. Objective : Seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Delegates responsibilities, holds them responsible for standards set forth by the hotel, assists them in improving their level of performance, Works with department heads and employees directly and counsels employees when necessary. A resume is the best way to demonstrate why you are the perfect candidate for the position because it provides your relevant skills and experience. Is Hotel General Manager Resume Samples The Reliable Procedure for Cover Letter Example Word in Step-by-step Detail The Fight Against Cover Letter Illustration Word You will find only a few tips you have to be aware of when composing your cover letter. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Performance-driven, accomplished, and seasoned professional, offering more than 20 years of effective management expertise and progressive leadership practices to all hotel operations. I started in the industry as a bellman at the Wysteria Hotel and have advanced to Assistant General Manager in just over a decade. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. General Managers are in charge of coordinating staff and oversee day-to-day operations in a company. They likewise attend to issues of marketing and budget, and are actually the hotel’s leaders. Developed, implemented and sustained aggressive solicitation program focusing on increasing business. Holiday Inn Express Oacoma, SD Hotel General Manager Responsibilities included developing and managing business plans, budgets, and revenue management. Employers select resumes emphasizing managerial abilities, problem solving orientation, leadership, organization, and supervising skills. Complete inventories, establish par levels and re-work menus when needed. Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses. Led full responsibility for the bidding and hiring of all contractors for renovation and PIP. Producing annual budgets for Hotel operations, including revenue and expenses. Work Experience. Responsible for Human Resources: benefits, hiring, terminating and orientations, Analyzed monthly P&L with detailed critique, Forecasted daily, weekly and monthly to accomplish budgeted revenues, Directed and coordinated the food & beverage operations for 5000 sq. Tags Best General Manager Resume Example general manager cv. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Professional Experience Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % over four years. Capital letters will be just another essential thing to keep tabs on, especially… Read More » Show them you got what it takes to be … Crafting a Assistant Hotel Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Summary : Hotel General Manager with over 7+ years progressive experience in strategic planning, improving operational efficiency, team building and project management for the Hospitality industry. Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices. Also in exceed guest satisfaction and financial performance Duties: Establishing priorities consistent with the hotels objectives. Good example: 5 years in a hotel … Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. Profile Summary: View this as the introduction to your resume and include 1-3 sentences giving a broad overview of your background, years of industry experience and the industry sectors of interest. There are plenty of opportunities to land a Assistant Hotel Manager job position, but it won’t just be handed to you. Budgeting; Business knowledge; Delegation; Finance; Hiring; Hotel operations; Logistics; MS Office; New business development; Project management; Analytical skills; Teamwork skills; Communication; Conflict resolution; Critical thinking; Decision making Hotel Manager Resume Objective Resume Samples » Resume Objective » Hotel Manager Resume Objective Job Description: Hotel manager resume description includes a duties and responsibilities of the hotel manager. ), Working with Market Sales to establish property sales strategy, goals, and action plans, Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement, Providing timely real-time feedback to management, and hourly associates on service and operational standards, Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc. Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date. Whether you’re an experienced restaurant manager, a server next in line for a promotion, or a manager from a different industry looking to make a switch, all you need to do is follow these four easy tips to build your perfect resume now! Skills : Microsoft Office And Quick Books Software. Responsible for property from take-over through receivership and foreclosure. Must have a strong track record of driving sales including group sales and increasing revenue. Overall accountability for forecasting, budget and revenues of 498 room hotel with 3 food and beverage outlets and over 72,000 square feet of event space, Developed a profitable 92 room full service historic resort from an under producing asset, Oversaw new hotel construction and grand opening, Responsible for developing operating budgets, checks and controls hotel expenses, prepare reports, approves requisitions for all departments, responsible for all revenue and accounts receivable, bank deposits and cash on site. Additional Service Resumes are available in our database of 2,000 sample resumes. 10% increase in 2004 alone. Summary : To use organizational skills to assist an office in becoming more efficient and to enter into a new environment to expand experiences. You’re a leader, right? - Select from thousands of pre-written bullet points. Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns. Assess asset for immediate needs and risk factors. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Hotel Manager Resume Examples Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Responsibilities include managing all financial activity for a 60 room hotel with annual sales of 2.5 million. 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