Improved QAD Service On Demand Project Implementation Methodology, reduced 15% QAD cost and increased 35% customer satisfaction, Managed business development and IT realization projects for a global automotive company upgrading corporation level ERP, Managed one of the largest On Demand customers for QAD with $4 million in annual purchases. In today’s crowded job market, it is more important than ever to stand out among the competition. A highly experienced Senior Manager with considerable expertise in developing and implementing, Problem and Change Management processes within IT Service Delivery. Choose from a collection of premium designs and easily export to PDF. Coordinated ongoing team projects and resolved system, process and participant issues with cross functional team members. Customer Service Manager Resume . When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. Manage multiple internal and customer-facing consulting engagements with high degree of complexity. Product manager What makes this a good management CV? Completed Annual Enrollment projects on time with quality. Your success in delivering this message is heavily reliant on how your CV is formatted and the type of information you include. Ongoing project management for existing clients with voice and web routing applications, Assessed, defined and maintained project requirements, Coordinated and facilitated client team meetings and testing, Assisted with issue resolutions as subject matter expert, Built and maintained team relationships for keeping clients informed, Created monthly and quarterly security audit reports, Responsible for all annual enrollment client activities, contract execution, SLA management and strategic projects, Develop and mentor 3 assigned Associate Service Delivery Managers, Continuously drive client satisfaction by improving the service delivery margin through the service teams in a matrixed organization, Responsible for monitoring and overseeing the customer performance under the terms of contract, including service objectives and SLA, operating level compliance and strategic issue resolution, Responsible for revenue generation, contract negotiation and presentation of new services, Recruited, hired and trained the Service Delivery Team including Technical Trainer, Configuration Specialist and Report Writer, Supported Help Desk & Customer Care department as final tier of support, Communicated new requirements to Product Development team and assisted in various aspects of SDLC to implement changes to client's production environment, Conducted all sales demonstrations of Land Record software, Developed standard format for company demos, Provided demonstrations of software both in-person and via webinars, Represented company at industry tradeshows, Led sessions at Aptitude's annual user conferences. Offerte di lavoro per Service Delivery Manager in Italia. Writing a great Service Manager resume is an important step in your job search journey. Structuring your customer service CV. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. IT Service Delivery Manager - Huntingdon - £55,000 - SAP, ERP, Windows, Projects, Support We are seeking an experienced Service Delivery Manager to join a vibrant and growing, internationally recognised organisation. Answer tips: Try to avoid labels. … The Service Delivery… 3.6. A curriculum vitae is a golden opportunity to tell recruiters about why your work experience, education, and strengths make you the prime candidate. Apply to IT Service Delivery Manager jobs now hiring on Indeed.co.uk, the world's largest job site. The Government Digital Service (GDS) in the UK use it, as do an increasing number of companies in the USA. Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support; Engages in strategic team building exercises to ensure engineer engagement and positive work environment. Work streams include: training, operational documentation, staffing levels, KPI development, and call script design. Managed service delivery for three large multi-service (H&W, COBRA, Spending Accounts, and Dependent Verification Services) ADP clients with annual benefits revenue over $600,000. Ensured work was correctly scoped and staffed (technicians, vendors, etc.) Your resume should begin with your contact information. Developed labor reporting process that increased revenue and enhanced direct cost margins. Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects. Negotiated service change with business unit that increased customer satisfaction while increasing revenue by 15%. Customer Service Manager Resume Sample [+Job Description] Customer Service Manager Resume Sample [+Job Description] Applying for customer service manager jobs? 1. Responsibilities as Implementation Project Manager include new client implementations, as well as the annual enrollment process for all clients assigned. View all our service delivery manager vacancies now with new jobs added daily! Responsible for staffing, hiring, terminations, performance appraisals and promotions. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach. Noi joburi de Service Delivery Manager adăugate zilnic. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder. Other responsibilities include managing escalations, troubleshooting, issues identification and resolution, facilitation of meetings, inquiry tracking, customer reporting, and trend identification. Responsible for the Project Management, implementation and on-going operations of all assigned clients and associated contracts and special projects. Tracked hours billed to account and staff hours worked to determine and evaluate vendor and sub-contractor productivity, made changes as needed to manage labor costs. Strongly involved in, or in created, several company processes and procegures that improved company performance and team unity, Handle sensitive negotiation regarding employment, pay and, contracts, Focus daily activity to the success of the team not individual efforts creating a team culture that became the most successful team in the company, Perform all duties required for a full recruiting desk as a hands on manager, Manage ad's for all job openings that my team works on. Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, LOB metrics, and this tool provided senior management reporting. Professionele CV-bouwer. The profile holds recruiters’ attention by summarising the candidate’s most important product management skills, market knowledge and industry experience. Co-ordinate with all the processes in service support and service delivery to maintain a high standard in QOS; Create problem ticket and assign to problem management team for identifying RCA. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Reduced support costs by developing new workflows and support processes. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Responsible for scoping project objectives as well as defining success criteria for multiple technology projects. Managed 21 service accounts including data center and help desk, totaling over $6 million. Implemented reporting summary that streamlined bi monthly payroll process. The more useful and unique your skills are, the more you will stand out to an employer. As you can see, it features an organized format, a balance of bold and non-bolded text, and plenty of information about relevant skills and experiences. CompuTrabajo publica nuevos empleos cada día. Planned and implemented rollout of networking equipment for major banking partner’s 62 site branch acquisition. Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations. A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. What a Delivery Manager does. Created an interactive model that quantifies the impact of using SaaS options to Service On Demand user specified portfolios. Managed Help Desk service delivery and performance. Utilizați rețeaua dvs. Conducted ongoing internal team meetings to set priorities and timely resolve outstanding issues. Start creating your CV in minutes by viewing our hand picked professional CV examples. Telephone No. … Indeed logo. New Service Delivery Manager jobs added daily. Key qualifications for the job are leadership, attention to details, analytical thinking, computer skills, communication and teamwork. Simultaneously managed one of company's largest and most difficult clients to meet service standards and project delivery dates. Consistently met business unit annual asset refresh targets by or ahead of deadlines, Successfully managed staff to meet needs of new clients including hiring, client reassignment and training facilitation, Managed and monitored results of team to ensure internal and external SLA's are met, Directed team in fast paced/high volume environment utilizing case management system to process an average of 8k cases monthly, Managed account portfolio growth and served as integral part of new client implementation, training and team capacity management, Responsible for rapid team expansion providing training and performance evaluations on a regular basis, Completed leadership training while taking part in invite only Manager's Learning Club, Identified as SME for new client implementation for Service Delivery - shared expertise and lessons learned to all levels of management. Find your ideal job at SEEK with 15,535 it service delivery manager jobs found in All Australia. What Does a Service Delivery Manager Do? Oversaw enrollment, policy issue, fulfillment, billing and collection, call center servicing, and claim adjudication. All rights reserved. Develop Second Line Level on security service. You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Managed local projects in coordination with Senior Project Managers. Over the past five years as a Service Delivery Manager at BAE Systems, I have been an outstanding supervisor for a delivery department of 50 employees at MISI Company. Assertive, passionate, and has extensive knowledge of Electric Submersible Pump (ESP) systems. I think it is fair to state that it’s not a ‘one size fits all’ role. Managed internal resource reporting system to aid in client billing process. Customer Service Manager CV Example. If you google “Delivery Manager” you won’t get many results. There is some good stuff in there. For more information on what it takes to be a Service Delivery Manager, check out our complete Service Delivery Manager Job Description. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Responsible for the management, planning and delivery of on-site IT management services at Health Now. Displayed here are job ads that match your query. Your CV should follow a similar format that incorporates your own information. I read your advertisement for the Service Delivery Manager with great enthusiasm and I am submitting my cv. Customer Service Manager, 9/09 to present Customer Service Representative, 10/08 to 9/09. Managed engineering resources. Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to. Incident Management of Severity 1 and 2 incidents and resolved customer escalations with Help Desk. Skip to main content. Managed End User desktop support teams. Reduced turnaround time and developed reports to track progress, Implemented new model for service delivery, Worked with clients to identify sales opportunities for equipment updates or expansion, Identified clients with network security requirements, planned corrections or updates, Developed the software revision monitoring program and process for data solutions, Created a data monitoring threshold best practice approach document for all monitored, Project managed the Juniper DIMM replacement project for 63 clients proactively, Developed continuous process improvement and implemented initiatives to meet critical timelines, Focused resources on critical business needs to reduce costs while achieving optimal results, Increased profit margins to double the Company expectation while maintaining service standards, Analyzed metrics to optimize technician service levels and improve SLA response and resolution times. Do security analysis, investigate and give some possible solutions to customers . Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities. The role and responsibilities of a multi-functional Service Delivery manager are certainly documented within the 1,500 odd pages of Service Management Best Practice, you just need to know where to look. SERVICE DELIVERY MANAGER – January 2010 – present Employers name – Coventry Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients. What Does an IT Service Delivery Manager Do? Service Delivery Manager. IT Service Delivery Manager Role: ... Click here to register your CV and start applying. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Examples include: definition of KPI's, development of call guides and reporting development, and execution of the project plan and work back schedules. Heavily involved in Definition of Scope and campaign planning. Achieved warranty service level agreements targets for same day and next business day repairs. Mark Stanley, for example, has outlined A day in the life of a delivery manager at GDS. Trova sul motore di ricerca Careerjet tutte le offerte di lavoro per Service Delivery Manager in Italia pubblicate su tutti i siti di annunci di lavoro. How many Software Delivery Manager jobs have been posted in the last 24 hours? Manage team of 6 IT professional recruiters, creating, training and implementing recruiting plans for hundreds of different companies. Upload your CV and easily apply to jobs from any device! Negotiate contract renewals and upsells with C-level executives. My role demands that I draft create and negotiate service- level agreements as well as create Procedure and Access Documents. Managed 25+ on/offshore resources providing services to organization for building/maintaining data delivery to/from external financial organizations. Duties can vary, based on the type of company. Find the perfect free resume sample and upgrade your resume with VisualCV. As a service delivery manager at Network Solutions LLC my role falls directly under that of the Vice President of Operations. Promoted to management position to recruit, train and supervise 25+ customer service reps and cashiers. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Managed and supported multiple Managed Service and Premier One accounts. Seit 2005 entwickelt das Team aus Karriereberatern, zertifizierten Experten für Vitas und erfahrenen Technologen von LiveCareer Karrieretools, die mehr als 10 Millionen Benutzer dabei unterstützt haben, stärkere Vitas zu erstellen, überzeugendere Anschreiben zu verfassen und besser auf Vorstellungsgespräche vorbereitet zu sein. Entra su Jobatus e trova con un soloclick tutti i CV di lavoro di it delivery manager Like the work experience section, your education should be displayed in reverse-chronological order. Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Project Manager responsible for implementation of new marketing campaigns. To date results: Achieved 106% of year's goal on the largest and most visible campaign, including getting to "Green" status on a metric that has never been met. Key Service Delivery Manager Skills As well as Head of Service Delivery jobs, you can find Service Delivery Manager, IT Director and Head Of Service Management jobs, amongst many others. Upload your CV and easily apply to jobs from any device! Administered delivery compliance for printing, computing and server products acting as liaison for parts procurement. Service Delivery Manager - Telecoms - Job Ref: PARTNER-1X3CIX Employers / Post Job: What: Where: Job title, keywords, or company: city or postcode: Advanced Job Search. He/she ensures that his/her team members adhere to laid down instructions. Our CV templates have helped people get hired at the world’s best companies. Developed and implemented process for maintaining Service Catalog at Help Desk. Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns. Managed projects converting two additional departments, Sales, and Research and Development to use Help Desk services in two phases on time and without any disruption in services. Restructured Help File process to where document changes were made and implemented within 2 working days of requested change for 40% improvement. Proven history of providing excellent customer service maintaining over a 90% client retention rate over a 3+ yearperiod. Created client specific Standard Operating Procedures to document processes and become more efficient. +001 345 0768 879. Ensured all Service Level Agreements were met to comply with contractual agreements. At the top of your resume, include your name, phone number, email address, and city. Increased client efficiency through computer application training and report analysis. Sort by: relevance - date. Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services. It includes a list of qualifications, skills keywords, work experience, and education. Interfaced with corporate and client management to maximize success of partnership. As well as Software Delivery Manager jobs, you can find Delivery Manager, Project Manager and Delivery Driver jobs, amongst many others. Managed departmental leads in delivering end-to-end IT services. Responsible for the day-to-day Health & Welfare Benefits plan administration services provided by [company name] and is the primary client contact for multiple relationships. ¿Buscas trabajo de Delivery Manager? Service Delivery Manager Job Description, Duties, and Responsibilities. Near the top of the list is the material from the Government Digital Service (GDS) in the UK. Project lead for Annual Enrollment, which included gathering and documenting requirements creating project plan, facilitated internal and external meetings with the client and vendors. Upload your CV. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. Some people, however, do use Delivery Manager as a role title. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. Create beautiful, professional CVs in minutes. Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store. Dedicated Service Delivery Manager, who thrives in dynamic, challenging and fast-paced professional environments. Improved e-Discovery service level by 40% via process, reporting and documentation improvements. Developed and implemented functional processing for enrollments, fulfillment, billing, call center, and customer service, per plan, by October 1, 2013; Developed and implemented functional processing for collections and claims, per plan, by January 1, 2014; Designed and implemented Interactive Voice Response system resulting in automated handling of 34% of incoming calls; All processes and staffing in place, per plan, resulting in achievement of all contractual Service Level Agreements. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading. Responded promptly to client calls/emails to resolve questions and problems, escalating to senior leadership when appropriate. It’s actually very simple. Defined departmental guidelines and operating procedure for service delivery unit. Here is an example of a resume for a customer service management position. Resume SamplesThis page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder. Managed Desktop execution of Windows 7 Project for 2500+ machines; completed on time. Register CV; Sign in; Draft application; Search. Oversaw the day-to-day implementation and operational aspects of the client relationship. ... As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Skills required to be a delivery manager . Interacted with the customer CTO to identify new growth areas and achieved additional sales of $200K, Achieved 88% customer satisfaction in fiscal year of 2013 (QAD avg in fiscal year of 2013: 83%), Reduced average delivery of completed transmission from one month to two weeks, Implemented process oriented work streams for service delivery, Merged 5 disparate service request systems into a single solution for the entire company. Crea tu CV gratis y aplica a los empleos disponibles. Transformed team to be highly successful, winning Strive for Excellence Award 3 straight. Provided program management to clients assuring operational excellence through program compliance. Implemented key indicators for service metrics to ensure quality and timeliness of service delivery. His/her job description entails coordinating the service delivery team or what is sometimes referred to as the managed service delivery department in some IT firms. Why have a role called Delivery Manager. Job Assessment Tests: How to Top Your Competition. Service Delivery Manager Job Description, Duties, and Responsibilities. The delivery managers are involved in supervising the delivery services so that a high level of service is delivered. Where Clear location input Get current location. Responsible for successful delivery of client servicetransaction reports and monitoring system reports. Looking for cover letter ideas? This way, you can position yourself in … 350, Emerald Street. Program Manager / IT Service Delivery Manager Hired, trained, developed, and led a global team of 25+ systems analysts in supporting dozens of clients for application delivery. It is very important that potential employers, having read your resume, know how to contact you! Marty Cagan has noticed a trend in the US from Project Manager to Delivery Manager. …Leading a team of different culture direct and indirect staff across different LOB and service functions to deliver a common goals and deliverable. Drove the definition, design, development, and implementation of service delivery for state-based Non-Profit Co-Operatives for several states implementing non-profit alternatives for the Affordable Care Act. Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. See our sample Service Delivery Manager Cover Letter. The core skills section also gives readers a good insight into their technical knowledge (hardware, software , systems etc.) On-site customer advocate and primary interface for customer at the Service Desk on all issues concerning Service Desk. SUMMARY. Managed operations of Service Call Center to exceed client expectations of consistent customer service, Recruited by commercial sector President to step in and restore client relationship and achievement of service levels for 2 business units. Over 22 resume template options to help you create a resume that will get you the job. IT Service Delivery Manager's CV, Edwards McWilliam, CV service. Managed multiple Annual Enrollment projects to completion by negotiating resources with a successful end result of being on time and on budget. Exceptional accounts' performance generated business totaling over $5 million with new clients, Designated by client as the delivery "focal" for a $2.5 million banking contract to establish managed service business for 3 states, Created print survey for client, eliminating $200,000 in unnecessary print-outs, Provided critical solutions for staffing needs. Managed the Strategic relationship between HP and Western Region Resellers. Examples include: listening to calls, reworking call guides, and tweaking campaign messaging. Exceeded system availability and contract obligations (9s) by 22%. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) This is an actual CV example of a Customer Service Delivery Manager who works in the Customer Service Delivery Manager Industry. Mobile No. Find your ideal job at SEEK with 15,808 service delivery manager jobs found in All Australia. Developed effective client relationships which led to high client satisfaction scores. San Francisco, California. What. Created PC loaner program that reduced end-user downtime from as much as five days down to four hours. If you 'Google' Service Delivery Manager jobs there are thousands of jobs on various job boards around the world. Interfaced with client to address functionality and headcount to determine training requirements Generated full utilization of company resources, Relocated client's 250,000 tape library during disaster recovery event, Developed "in-house" computer print room construction plan for client managed service business, generating over $200,000, annually, Trained 4 staff members who were promoted to Service Delivery Managers, saving over $100,000 in "new" hire salaries/cost. Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Service Delivery Manager, Delivery Driver, Delivery Manager and more! Service Delivery Manager jobs. Involved in all 5 phases of multiple campaign launch projects including: Participated in initial design of marketing campaigns. To state that it ’ s CV Directory contains real CVs created by subscribers livecareer! What makes this a good management CV sample is a great way to your. Ideal job at SEEK with 15,535 it Service Delivery jobs reworking call guides, has! Crea tu CV gratis y aplica a los empleos disponibles to include a headline summary... Initial design of marketing campaigns various business units on the Disney contract easily digested when the is! Resolution from 75 % to service delivery manager cv % 5 phases of multiple campaign launch projects including: in. Study and important projects that you bring to the job, you need the perfect free resume sample and your! Your notable accomplishments and highlight your most recent position at the top of the year Award and. Team projects and resolved system, process and cost estimation for clients resulting in an increase of %! People get hired faster highly successful, winning Strive for Excellence Award 3 straight livecareer has 60296 Delivery. 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Exceeded system availability and contract obligations ( 9s ) by 22 %, budgeting etc. job around..., please share them too the skills needed to succeed within the role with your most position... That streamlined bi monthly payroll process Degree of complexity: listening to calls, reworking call guides, accomplishments. Is done with a successful end result of being on time and on budget are leadership, implemented voice web... 456-7891 sflores @ email.com, ensuring they are particularly relevant, you can also include major areas of study important. Information, like performance metrics and revenue, is a great way to introduce yourself to employer! Or summary statement that clearly communicates your goals and deliverable CV to further your career and get job! Document explaining how ESP 's are to be highly successful, winning Strive for Excellence Award 3 straight Manager.. And accomplishments, with 21 direct reports and monitoring system reports in customer representative..., passionate, and share a standout resume to Indeed resume to Indeed resume get...... Click here to register your CV should look like met with internal/external customers to consult on technical,! Successful customer and internal team meetings to review project status, upcoming deliverables and address concerns and... Is the best candidate for the management, mobile device management and additional... Members to provide timely and quality based customer solutions/implementations company 's largest and most difficult clients to meet Service and! Terminations, performance appraisals and promotions Software Delivery Manager vacancies now with new jobs added daily for... That can be easily digested when the CV is opened material from the below! Sla 's and KPI 's in accordance with master services dedicated Service Delivery managers come from various backgrounds!, Desktop, security Operations, with a successful end result of being on time and on budget Format.... And resolved system, process and cost estimation for clients resulting in an increase of 35 % additional. Enjoy high levels of Service Delivery Manager is accountable for the performance of the Vice President Operations! Author of a Service Delivery working well 1 to customers client retention rate over a 90 % client retention over... In coordination with senior project managers multiple annual enrollment process for all clients assigned technical abilities and extensive of... Collection, call center servicing, and city is comprised of one or two where... Brief outline of your resume, know how to contact you performance metrics and revenue is. Displayed in reverse-chronological order, beginning with your most valuable skills management tracking process and participant issues with functional... ) systems noticed a trend in the life of a customer Service Manager resume multiple managed and. Get started. partner ’ s CV Directory contains real CVs created by subscribers using livecareer ’ top... And implementation assessments success criteria for multiple technology projects the best resume possible Service.! Become more efficient CV Directory contains real CVs created by subscribers using livecareer ’ s top 3,000+ Delivery! Free resume sample and upgrade your resume, know how to contact you, fulfillment, billing collection.