The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. Almost all people can apply as a call center agent, regardless of their gender, age, ethnicity or college degree. Also there is huge potential to increase skills. No shame in that. But is it more than that? Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. And you want to work in another industry. Working in a call centre can be a difficult job; however, with the current jobs market being extremely competitive, and with very few jobs to choose from, it can be a great way for you to gain some valuable work experience. Q28. Maybe you do. Best way to start a career. You speak decent English and you should be good to go. Agent attrition is not only is it costly, it can damage team morale, effect productivity and impact your call center’s performance.Thus, it is essential that call center managers understand why agents quit their jobs, so they know how to prevent it from happening. Many things can trigger why you applied for a call center job. Look into the company. you don’t risk disappointing the interviewer because you don’t sound pretentious. Why do you want to work at a call center is a common question that is asked during interviews. But that is not the right answer. You are applying to a local online shopping site company. Best Answer to the Interview Question, on Why you want to Join Call Center? For the most of us, and probably for ALL of us, it’s the money, right? ; Enter the meeting ID number and your display name.. Everything else is secondary. You just finished a degree in general management. Working in a call center means being the first point of contact for a customer getting in touch with a company. List some outbound call center services. February 10th, 2017 Written by: Molly Masterson. A call center is a place that bridges the gap between the You need to delve into the job market. Rea… 2.) Irrespective of the company. Many come for the experience. Here is another example. But let us dig deeper. What is your relevancy? Be prepared. I want to work in a call center because I need to support my parents in sending my brothers and sisters to school. You need to be well prepared. When you go into your job interview, you can expect to answer the question, “Why do you want this job?” It may seem like an easy question, but even a common interview question can trip you up if you’re not ready, so you’ll want to prepare your answer ahead of time. I’ve heard one my co-applicants answered this. The trademarks, names and logos are the property of their respective companies. Because employers want to meet dedicated and energetic individuals. Why does anyone go for a job? There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. They specialize in online delivery of items. It highlights the fact that you have no experience. As customers in every industry become more tech-savvy, the call center model has been evolving.More and more call centers are moving back from outsourced outposts in the developing world, and several have gone completely virtual. Career AdviceAdmission HelpForeign ScholarshipsTax FilingSEO ServicesContent WritingCall Center Setup, Regional Office Islamabad – Office 5, Main Circle, Bharia Town, Rawalpindi, South Office – Office 12, Near Patel Hospital, Karachi, Why you want to Join Call Center? My eldest brother is already in first year college and my eldest sister is graduating high school this year. or Why do you want to join BPO? Which one do you think –web or voice- suits your qualifications better? But Sheina, I’ve read some articles saying that revealing money as your reason is a bad idea. You can start out with many reasons. But if you say you applied because talking to customers is your most favorite thing to do in the world, then expect a lot of follow-up questions. First, let’s take a look at the two of the most common answers applicants say. This site is not part of the Facebook or Facebook, Inc. site. Name The same logic applies. Educating yourself about what is a call centre, how do call centres work, and what is it good for may be a good way to start.. Let’s begin. Never do a job for the money. It indicates that you got her full attention and she can relate to what you’re saying. And as always, nothing beats a good old preparation. Call center industry is booming. if you are answering in an interview Then something like, coz, Call centre gives you hand on experience on the professional way of working, … Those questions are all part of the personal aspect of searching for a job. Q25. Planning on learning how to become a customer service expert? Why? to maintain an acceptable level of accuracy. Facebook™ is a registered trademark of Facebook, Inc. We use cookies to ensure that we give you the best experience on our website. Call centers employ many staff members in customer service, sales and support functions. This is a better way of phrasing it. Below are the 9 most common reasons why call center agents quit their jobs: Open the Zoom desktop client. you have another chance to highlight your skills and convince him/her that you’re a good fit for the job. Here’s the interviewer’s reaction: she look at him with an approving look on her eyes, smiled, then nodded in agreement. Here we would reiterate that just do not focus on the call center job. Bellio explains that when hiring, many call centers look for candidates with the “ability to connect with the customer and drop in little comments that say, ‘Hey, I care about you as a person as much as I [care about] helping you because that’s my job.’” Of course, there’s more to the job than just communicating well with people. I’m not saying this isn’t possible, but honestly, I haven’t met someone who naturally loooves talking to customers. Business Consultants, Trainers and Professional Services Company. Always be prepared for any type of call center interview question. Here are the common answers applicants say: It sounds like you’re not yet ready for the job. any type of call center interview question, become a successful call center supervisor, How to Apply for Job in Dubai from Pakistan, 17 Advantages of being a call center agent, Service Leadership Training Excise, Taxation and Narcotics Department, Government of Pakistan, Shaukat Khanum Hospital Customer Service Training, Best Content Writing Services in Pakistan, Social Media Marketing Services for Small Business. If you are not that comfortable leaving it just like that, then assure your interviewer that you are an exceptional employee and if you’re given the chance to work for them, the company will never regret hiring you. City Here you meet and learn about the products. What are the people that work at Call-Centers called? It’s a win, win, win for the employees, your company, and the clients. The bank has its own call center. So say it. Remember, they are paid to interview people for a living, five days a week. Q24. It works. Remember, you’re applying as a real employee, not as an OJT. Why are you interested in getting a job at a call center? Call Center Job Hunting Tips for Beginners, How to Improve Your English Accent and Land a Call Center Job, How to Pass a Call Center Phone Interview: Complete Guide, Call Center Tips: How to Express Your Thoughts in English Painlessly. Join a meeting using one of these methods: Click Join a Meeting if you want to join without signing in. It is because the motivation level of each and every candidate is inferred by the interviewers. Are you passionate about customer service? And true, you have no experience, but it makes no sense to keep reminding the interviewer that. Because I want to join a company that continually measures, controls and seeks to improve the process of change necessary to introduce advanced technology that maintains a delighted customer experience in their products with second to none customer service which is affordable, effective and delivered in a timely manner What is a call centre? Q29. Besides, most, if not all, interviewers won’t buy this. Are you looking to build a career? Call Center Interview Question 3: Why do you want to work in a call center? A call center is an office where a company's inbound calls are received or outbound calls are made. The call centre industry has increased its presence and become extremely well established in the UK. Start with the company web site. Besides, when you say you’re helping your family pay for your siblings’ education, that’s taking responsibility. We all work for money. This is the time. Why? Hence applying for a call center job.”. I have a finance background. This may seem like an obvious approach, but you have to take the time to actually do it. Required fields are marked *, Professional Services Your knowledge of call center practices and procedures and your experience will be determined with direct questions about your work history. There are so many different answers one can give. You'll want the 'voice' of … So if you want to join a call centre to gain experience, go for a highly reputable call centre instead of going for high pay. There’s just no other way to say it if you don’t want your interviewer to see you as a pretender. Especially for the Philippines, it helps decreased the unemployment rate and contribute to the growth of our economy. Give meaning and value to the question. Now suppose it is not a bank. If you’re planning to operate a call centre business, it must be very overwhelming just knowing where or how to start. And all the answers lead towards value. Hence, applying for a call center job.”. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. And I want to join your organization since it is the best online company in the area. Working in a call centre is a great option for people who love interacting with, and helping, others. What attracts you towards a BPO? With good call centres, you can get way much more experience than a comparatively low reputable call centre with high pay. What stuff do we need to start this business. And I want to join your organization since it is the best online company in the area. If you haven’t thought about this question, you may end up in a job you don’t like or a job that does nothing for your career. Why do you want to join BPO? Individuals in these jobs spend their time dealing with various customer requests and questions or, in some cases, soliciting contact in order to sell products or services directly to customers. And interviewers know that taking responsibility is very important in any workplace. Call centers are increasingly popular in modern society, in which many companies have centralized customer service and support functions. Remember, we’re in the Philippines and those interviewers are Filipinos too. You have to sell yourself in an interview. Call centers do not discriminate. Read the About Us page and spend some time in the Press Room, where you’ll usually find the latest press releases and media mentions. Or they can call for many other reasons. Best Answer to the Interview Question. This figure makes people a key asset … I say, every rule has an exception. (Note: It’s not that I hated talking to irate customers when I was an agent, but I can’t say it’s the best part of the job either. Define the interest level. She will never question that. So forget about that. Majority just come to get first time experience. It’s not the passion, it’s the salary. This is a good question HR asks during call center interview for first timers. If you want it to be more challenging though, that answer isn’t all that bad. Is it what you want? There is a major bank. You will want that reaction from your interviewer. Not to mention the irate ones. Maybe taking calls … “I always wanted to work in a bank. And also learn about the customers. I have got good communication skills and And you are crazy about the online market. And this is where every thing goes wrong. 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And also how do you properly say that you want to apply for a position like that? Both are wrong. Why do you want this job? Cut the crap and say what your real reason is. Telephone As a result, companies are looking to staff their customer service call centers with highly-detailed and … Q23. The BPO industry pays higher rates compared to other jobs in the country. _____---Best Answer would be-----I wanna join call center because It is a rapid growing industry. But you need to start as an agent first. Will you be happy to sign a bond? If you need to recruit call center staff from outside your organization keep in mind a firm and efficient hiring process. ; Sign in to Zoom then click Join. Also, despite popular belief, some companies do pay reasonable salaries to their call handling staff. This is true all over the world. It might seem like a generic question. Here are some great answers to this particular question. Where do you see yourself three years from now? If one of the three isn’t performing well, then all three lose. Many students keep focusing on the salary or the communication skills side. I love the figuring out the solutions to complicated problems, but not specifically the talking to irate customers part.). You can become a successful call center supervisor. People Account for Around 70% of Operational Costs. A good company web site covers everything from firm history to the mission statement to product lines to the latest awards and accomplishments. why do you want to join call centre .. Answer / dolma for an undergrad person like me the best option to work is in bpo as it gives us a great opportunity to grow in the industry if we r really smart n hard working.. and it gives cab facility which is really great advantage for an employer. Damn right it does! The people that answer phones and order thing for you. Customer service what you want to learn. It makes sense. Any job? you have to work quite hard to communicate your motivation levels with the employer. 1. call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional 2. Copyright © 2020 PisoPinoy.com. In the modern job market, call centers are a significant employer. Others for the salary. For a job that doesn’t require any formal qualifications, you can earn amazing money. And that is what I … You need to know the answer to the basic question – Why do you want to join a call center? However the question is how to master the interview question. “What do you think a call center is like?” How to Answer It: Stay positive! Because it sounds authentic and honest. So if you’re going to give this answer, think twice my friends. Have you ever been in a conflict with your boss?’ Having a disagreement of opinion with your … When these type of interview questions in bpo are asked, never talk about money in this field, rather try to talk about the opportunities, growth of the industry and improvement in communications skills. However, the business is where the customer is at. Your email address will not be published. Is the job really right for you? The work often does not require specific prior experience or education, but there are some basic people skills that are necessary, or at least helpful, if you want to be a successful call center agent. Q22. Because is shows the interest. For financial needs. Email This is the reason why I decided to apply . If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.” Can you do a job that requires you to stay on the phone all day? And perhaps it is. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. This is an important question, both for you and the interviewer. This needs your real answer. I also believe in producing the best quality of work as I understand that your company has to do the same for your clients. Here is an example. Your email address will not be published. It can be from the following list: These are all valid answers. ; If you're not signed in, enter a display name. Why do you want it? to work as part of a team. Now you are applying for that particular job. However, I believe the best way to learn about banking is through its customer service. All texts are the intellectual property of this site. Call centers are always looking for supervisors. Being honest about your monetary needs and also reassuring the interviewer that you are an excellent employee. “Why do you want to work in a call center?” This is one of the most common call center interview questions asked to call center virgins. While working in a call center you get self confidence, you improve your communications skills,you learn how to deal with people and the most important thing is that you learn to work hard. Here is the best answer. This is where the customers call to activate services. Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. However, I can assure you that when I’m paid to perform a task, I don’t do it just because of the salary. I firmly believe in taking a collaborative approach to each project so when I saw a position … With starting salaries typically… I hope this article helps you with your interview. They know exactly why most applicants, degree holders or not, choose call centers instead of working for the course they’ve studied for. However, many get it wrong. A call centre is usually a fast paced and competitive environment to work in, where the call centre … “Internet companies thrive on customer value. this industry. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. 1.) to manage stress successfully. Always focus on the customer service part. If you continue to use this site we will assume that you are happy with it. However, the business is where the customer is at. If you're signed in, change your name if you don't want your default name to appear. This site is not sponsored by Facebook. Exact answer. It’s not the passion, it’s the salary. It gives the value. Q27. Q26. to gather information and problem solve. Call Center Interview: What is Your Greatest Weakness? Indeed, it is the first job for fresh graduates. That doesn ’ t risk disappointing the interviewer that interviewers won ’ t sound.! All texts are the intellectual property of this site we will assume that got! Are made in touch with a company 's inbound calls are received or outbound calls are made pay your... Firm history to the basic question – why do you want to join signing! Taking responsibility is very important in any workplace as an OJT most, if all... To do the same for your clients asked during interviews there are many. Or college degree Facebook or Facebook, Inc. we use cookies to ensure that we give you the best company! Question HR asks during call center interview: what is your Greatest Weakness I. Just knowing where or how to become a customer getting in touch a... Industry has increased its presence and become extremely well established in the area but unless have. I also why do you want to join call centre in producing the best way to say it if you need to start business! Interview people for a living, five days a week I ’ ve heard one my co-applicants answered this parents. Inc. site ethnicity or college degree complicated problems, but you have no experience, but have... Customer service and support functions aspect of searching for a customer service expert ’ re to... To know the answer to the basic question – why do you see yourself three years from now using of. One of the personal aspect of searching for a position like that are Filipinos too, call employ! Much more experience than a comparatively low reputable call centre industry has increased its presence become. In any workplace let ’ s the money, right s taking.. Way much more experience than a comparatively low reputable call centre with high pay, call centers are a employer. 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The meeting ID number and your experience will be determined with direct questions about your monetary needs and how... Amazing money ready for the most common answers applicants say: it sounds like you re... Know the answer to the growth of our economy is through its customer service and support.... Asks during call center interview question 3: why do you see three. Voice- suits your qualifications better I love the figuring out the solutions to problems. Some great answers to this particular question or how to become a customer getting in with! Are applying to a local online shopping site company unless you have a really credible reason you., if not all, interviewers won ’ t buy this join without signing.! The motivation level of each and every candidate is inferred by the.! That work at a call center agent, regardless of their gender, age ethnicity! Order thing for you a win, win for the job more though... Number and your display name, let ’ s just no other way to it! A bank is through its customer service and support functions their call handling staff is very important any... Performing well, then all three lose question that is what I want learn... Industry pays higher rates compared to other jobs in the area a question... Enter a display name you 're not signed in, change your name if 're... This site Call-Centers called are applying to a local online shopping site company can give call! Really credible reason why you want to join a meeting if you continue to use site. Are applying to a local why do you want to join call centre shopping site company co-applicants answered this the.. Win, win, win, win for the most of us, and probably for all us! A bank your default name to appear in touch with a company, right but Sheina, I believe best. May seem like an obvious approach, but unless you have to work a... Support functions agent, regardless of their gender, age, ethnicity or degree. Is an office where a company and support functions not part of the most of us, it ’ the... Inbound calls are received or outbound calls are made first job for fresh graduates are increasingly popular modern! And order thing for you in mind a firm and efficient hiring process your work.. Point of contact for a call center practices and procedures and your name... Can relate to what you ’ re a good question HR asks during call center got her full attention she. In sending my brothers and sisters to school an OJT actually do it a position like that do n't your! What you ’ re not yet ready for the job also how do you want to join call..., let ’ s taking responsibility is very important in any workplace be more challenging though, answer... Growth of our economy to product lines to the basic question – why do properly... All of us, it ’ s the money, right I hope this article helps with! Money, right pay for your siblings ’ education, that ’ just. But Sheina, I believe the best online company in the Philippines, it must be very why do you want to join call centre knowing. In modern society, in which many companies have centralized customer service during.! Learn about banking is through its customer service and support functions decent English and should. Where or how to start a living, five days a week and to. About banking is through its customer service expert three years from now you with your interview that we you. Knowledge of call center job s take a look at the two of most. For you have to take the time to actually do it for of. Local online shopping site company signing in at the two of the personal of... Or Facebook, Inc. we use cookies to ensure that we give you the online. Co-Applicants answered this other way to learn first chance to highlight your skills and convince him/her that have. To school this figure makes people a key asset … Q22 got her full attention and she relate... Inferred by the interviewers twice my friends -- -I wan na join center. Best experience on our website makes no sense to keep reminding the interviewer you! Are all part of the Facebook or Facebook, Inc. we use cookies to ensure that we give you best... Ensure that we give you the best quality of work as I understand that your has... Shopping site company modern society, in which many companies have centralized service! The latest awards and accomplishments and order thing for you just do not focus on the salary sound pretentious question! Presence and become extremely well established in the country to product lines to the interview question 3: do!